Terms and Conditions

1. Introduction

Welcome to Borealis Crusts. These Terms and Conditions govern your use of our website and services, including gourmet pizza delivery and catering orders in London. By accessing our site or placing an order, you agree to comply with these terms in full.

2. Ordering & Delivery

Borealis Crusts strives to deliver your artisan pizzas within the estimated timeframe provided at checkout. However, delivery times are estimates and may be affected by traffic, weather, or high demand in the Highbury area. We offer delivery within specific postcodes around Aberdeen Park, N5.

• Minimum order values may apply for specific delivery zones.
• Delivery personnel reserve the right to refuse service in unsafe conditions.

3. Dietary Requirements & Allergies

While we offer vegan and gluten-free options, Borealis Crusts operates a busy kitchen that handles flour, nuts, and dairy. We cannot guarantee a 100% allergen-free environment. Customers with severe allergies must notify us via phone at +447232314585 before placing an order.

4. Cancellations and Refunds

Due to the perishable nature of our products, cancellations must be made within 5 minutes of placing an order. Refunds for food quality issues are handled on a case-by-case basis. If your order is incorrect or arrives damaged, please contact us immediately with photographic evidence.

5. Event Catering

Catering orders for events require a 48-hour notice. Deposits for large catering events are non-refundable if canceled within 24 hours of the scheduled delivery time.

6. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in London.